Help Centre
Find answers to common questions or get in touch with our support team.
Bookings & Deliveries
How do I book a van?
Enter your postcodes on our quote page, select your service type, pick a date, and get an instant price. Pay online and your booking is confirmed immediately.
Can I change my booking date?
Yes — contact us at least 48 hours before your booking to reschedule for free. Changes within 48 hours may incur a fee.
What areas do you cover?
We cover the entire United Kingdom. Enter your postcodes to check availability and get a price.
How long will my delivery take?
Delivery time depends on distance and job complexity. You can track your driver in real-time once they're en route.
Payments & Pricing
How is the price calculated?
Pricing is based on: van type, distance, time of day, day of week, and any extras (helpers, stairs, narrow access). See our pricing page for full details.
When am I charged?
Payment is taken at the time of booking. We use Stripe for secure card processing — no card data ever touches our servers.
Do you offer business invoicing?
Yes — business accounts get consolidated monthly invoices. Sign up as a business to access this feature.
Are there any hidden fees?
No. The price you see in your quote is the price you pay. We'll never add surprise charges.
Cancellations & Refunds
What's your cancellation policy?
Free cancellation up to 48 hours before your booking. Within 48 hours, a percentage-based fee applies depending on how close to the job time you cancel.
How do I cancel a booking?
Go to your dashboard, find the booking, and click 'Cancel'. You'll see the cancellation fee (if any) before confirming.
How long do refunds take?
Refunds are processed within 5-10 business days back to your original payment method.
Safety & Insurance
Are your drivers vetted?
Yes — all drivers undergo DBS checks, provide proof of insurance, and submit their driving licence for verification before they can accept jobs.
What insurance do you have?
All drivers carry goods-in-transit insurance. Your items are covered during transport. For high-value items, we recommend declaring them at booking.
What if something is damaged?
Contact us within 48 hours of delivery via the disputes option on your booking page. We'll investigate and process claims promptly.
Still need help?
Our support team typically responds within 2 hours during business hours.